Posts Tagged ‘customer service’

Franco Files: The Rude Waiter

by Sylvia SabesSylvia Sabes

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People often ask where the French get their reputation for being so rude. And then other people indignantly reply, “I was in France just last month, and they are not rude at all!” Which is true but does not answer the question. To be fair, the rumor has existed since the Romans conquered Gaul and turned Lutèce into a medical resort town centuries ago, but I believe that I have rooted out one of the primary sources of the rumor: the Parisian...

Franco Files: The Merchant Is Always Right

by Sylvia SabesSylvia Sabes

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My first winter in Paris, I was cold. I was 20 years old and a student without much income, so I did what students still do today and headed to Les Halles in central Paris. The mall contains “affordable” brand names, but even these were beyond my means, so I was looking at the stands that surround the mall. These stands tout last year's stock of trendy brands, but they also sell used clothing. Coats, in particular. Within minutes I found a long 1940s wool coat and I have worn it ever...

Franco Files: Just Say Non

by Sylvia SabesSylvia Sabes

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I was recently invited to a focus group for North American women living in France. Chanel wanted our opinion on some advertising campaigns, and we were all happy to attend, mostly for the cash payment that was promised at the end of the evening. To get things started, our hostess asked us to introduce ourselves...